At Veino Gift, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return process to make things right.

1. Eligibility for Returns

• Timeframe: You can request a return within 14 days of receiving your order.
• Condition: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Proof of Purchase: Please include the original receipt or proof of purchase with your return request.

2. How to Initiate a Return

To start a return, follow these steps:

1. Contact Us: Email us at Johnleesto@hotmail.com with your order number, the item you wish to return, and the reason for the return.
2. Approval: Once we review your request, we will provide instructions on how to return the item.
3. Ship the Item: Return the item using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

3. Refund Process

• Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Non-Refundable Items: Original shipping costs (for paid shipping) are non-refundable unless the return is due to our error (e.g., you received a damaged or incorrect item).

4. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at Johnleesto@hotmail.com with a photo of the item and a brief description of the issue. We will arrange for a replacement or a refund at no additional cost to you.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made or personalized items
• Items marked as final sale
• Gift cards

6. International Returns

For international returns, the customer is responsible for return shipping costs unless the item received was damaged or incorrect. Please contact us at Johnleesto@hotmail.com to discuss the best way to handle your return.

7. Late or Missing Refunds

If you haven’t received a refund after being notified of approval, please:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done this and still have not received your refund, please contact us at Johnleesto@hotmail.com.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to reach out to us at Johnleesto@hotmail.com. We’re here to help!