At Veino Gift, we want you to be completely satisfied with your purchase. If you need to exchange an item, our exchange policy is designed to be simple and straightforward.

1. Eligibility for Exchanges

• Timeframe: You can request an exchange within 14 days of receiving your order.
• Condition: To be eligible for an exchange, the item must be unused, in its original condition, and in the original packaging.
• Proof of Purchase: Please include the original receipt or proof of purchase with your exchange request.

2. How to Request an Exchange

To initiate an exchange, please follow these steps:

1. Contact Us: Email us at Johnleesto@hotmail.com with your order number, the item you wish to exchange, and the reason for the exchange.
2. Approval: Once we review your request, we will provide instructions on how to return the item.
3. Return the Item: Ship the item back to us using a trackable shipping service. Please note that the customer is responsible for return shipping costs unless the item was received damaged or incorrect.

3. Processing Your Exchange

• Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your exchange request.
• New Item: If approved, we will send out the replacement item and provide you with a new tracking number. The shipping cost for the exchanged item will be covered by Veino Gift.
• Processing Time: The entire exchange process typically takes 7-14 business days, depending on the location and processing time.

4. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at Johnleesto@hotmail.com with a photo of the item and a brief description of the issue. We will arrange for a replacement or an exchange at no additional cost to you.

5. Non-Exchangeable Items

Certain items are not eligible for exchange, including:

• Custom-made or personalized items
• Items marked as final sale
• Gift cards

6. International Exchanges

For international exchanges, the customer is responsible for shipping costs both ways, unless the item received was damaged or incorrect. Please contact us at Johnleesto@hotmail.com to discuss the best way to handle your exchange.

7. Contact Us

If you have any questions about our exchange policy or need assistance, please don’t hesitate to reach out to us at Johnleesto@hotmail.com. Our team is here to help ensure your satisfaction with every purchase.